Frequently Asked Questions
Everything you want to know about FitxDiet
General Questions
FitxDiet is an online platform that offers personalized fitness and nutrition programs. It helps you reach your goals with programs prepared just for you by expert dietitians and personal trainers.
Through the platform, you can choose an expert, purchase a program, fill out your personal information form, and access programs prepared just for you.
- Personalized Nutrition Programs: Nutrition plans prepared by expert dietitians based on your goals, health condition, and lifestyle
- Personalized Fitness Programs: Training programs prepared by fitness trainers based on your physical condition and goals
- One-on-One Communication: The ability to message your trainer directly
- Program Tracking: Track your program's status in real time
To use FitxDiet, all you need is an email address and an internet connection. You can register for free, browse experts, and choose the program that suits you. The platform runs through your web browser.
Live Lesson
A live lesson is a 45-minute one-on-one online video session with your expert. You talk face-to-face with your expert, have your form checked live, ask questions about your program, and receive feedback. Sessions take place through your browser over an end-to-end encrypted communication infrastructure; you don't need to install any app.
On an expert's program detail page, you can see 1 / 4 / 8 lesson package options. You can add them as a live lesson add-on when purchasing the program, or buy them later while your program is active. Payment is collected securely through our platform.
Important: The live lesson credits you purchased only with that expert can be used. They cannot be transferred to another expert.
From the My Live Lessons page, click "Request Lesson" to propose the date and time you want. The expert approves the request or suggests an alternative time. The lesson begins when both parties meet at the same time. An email reminder is sent before the lesson.
- Current versions of Chrome, Edge, Safari, and Firefox
- Computer (macOS / Windows / Linux), Android, and iOS
- A working camera, microphone, and audio
- A stable internet connection (at least 1 Mbps upload/download recommended)
On your first lesson, the browser will ask for camera and microphone permission; once you grant it, this is saved automatically.
- Cancellation up to 12 hours before the lesson time: Your credit is preserved and you can reschedule to another date.
- Cancellation within 12 hours or not showing up (no-show): The lesson credit may be considered used; this is at the expert's discretion.
- Cancellation by the expert: Your credit is fully preserved and an alternative date is offered.
- If you cancel your program: If you haven't used any live lessons yet, the unused live lesson fees are refunded along with the program fee. If you have completed one or more live lessons, the program cannot be cancelled.
No, sessions are not recorded. Audio and video stream live between the two parties; they are not stored by FitxDiet or the audio/video transmission infrastructure (Agora). When the session ends, no data remains on the connection either.
Important: Recording the other party's screen by means such as screen recording, screenshots, or external-device recording without their explicit consent is prohibited and gives rise to legal liability under the KVKK (Data Protection Law) and Article 24 of the Turkish Civil Code.
In case of a connection problem, a camera/microphone access issue, or a technical glitch:
- Refresh your browser and rejoin the room (no credit is used).
- If the problem persists, contact your expert through messaging.
- If the lesson couldn't take place, your credit is preserved and a new time can be scheduled.
- For urgent support info@fitxdiet.com .
Your live lesson credits are valid throughout the duration of the program you purchased. When the program period ends, any unused live lesson credits also expire. For this reason, it is recommended that you use your credits within the program period.
Registration and Account Operations
- Click the "Sign Up" button on the home page
- Enter your first name, last name, email, and password
- Click the verification link sent to your email address
- Your account will be activated and you can log in
Click the "Forgot My Password" link on the login page. After you enter your email address, a password reset link will be sent to your email.
For security reasons, the password reset link is valid for 24 hours.
Click the "My Profile" option from the profile menu in the top right corner. On this page you can update your first name, last name, profile photo, password, and notification settings.
Purchasing a Program
- Choose a dietitian or fitness trainer from the "Experts" page
- Review the expert's profile and ratings
- Select the package that suits you (1 month, 3 months, etc.)
- Enter your payment details and complete the purchase
- Fill out the personal information form
- Your trainer will prepare your program and you will be notified
After you fill out your information form, your trainer begins preparing your personalized program. This usually takes 1-3 business days . When your program is ready, you will be notified by email and by in-platform notification.
Awaiting Program
In Progress
Completed
Cancelled
- Awaiting Program: Your payment has been received; your trainer is preparing your program
- In Progress: Your program is ready and active
- Completed: Your package period has ended and the program was successfully completed
Information Form
The information form collects the personal details your trainer needs in order to prepare the most suitable program for you. This form includes details such as age, height, weight, health condition, and goals.
This information is kept completely confidential and can only be viewed by your trainer.
- Age, Height (cm), Weight (kg)
- Gender
- Number of training days per week
- Daily training duration
- Your goals
- Health condition and chronic illnesses
- Eating Habits
- Allergies and intolerances
Once the form is submitted, it cannot be changed. If there is a significant change in your information (for example, a change in weight or health condition), you can let your trainer know by sending them a message.
Trainer and Communication
- Area of Expertise: Choose someone whose area of expertise matches your goals
- Experience: Check how many years they have worked in this field
- Reviews: Read other clients' comments
- Satisfaction Rate: Look at the overall satisfaction rate
After purchasing a program, you can message your trainer directly through the platform. From the "Messages" section, you can ask your trainer questions and talk about your program.
Trainers usually respond within 24-48 hours.
Payment and Refund
On FitxDiet, you can pay by credit card or debit card. All payments are processed through a secure payment infrastructure. Your card details are protected with encryption and are not stored on our platform.
To request a refund:
- The program must not have been prepared yet
- No more than 14 days must have passed since the purchase date
- You must not have accessed the program
Refunds cannot be made after the program has been prepared.
After your refund request is approved, 7-14 business days the refund is issued to the card you paid with. The refund period may vary depending on your bank.
Messaging
On FitxDiet, you can message your trainer one-on-one. Messages are delivered instantly, and real-time chat is possible when both parties are online. Your message history is saved.
Yes, you can share images and files while messaging. This feature is especially useful for sharing your progress photos or food diary with your trainer.
Supported formats: JPG, PNG, PDF (maximum 10MB)
Notifications
- Program Notifications: When your program is ready
- Message Notifications: When you receive a new message
- Order Notifications: When the order status changes
- Reminder Notifications: Form completion reminders, and when the program end is approaching
From your profile page, go to the "Notification Settings" section to choose which notifications you want to receive. You can manage email notifications and in-platform notifications separately.
Have a question?
If you couldn't find the answer you were looking for, get in touch with us
info@fitxdiet.com